We are committed to respecting your privacy and protecting the personal information you share with us (such as your name, phone number, address, email, etc.). The purpose of this Privacy Policy is to inform you how we use information collected from you. If you do not agree with this policy, please do not use our website.
▪ Information Collection
When you order products or services, we require certain personal information from you (for example, name, address, phone number, email). This information may be used to contact you regarding matters related to your order. We will also keep a record of the products and services you purchase from us. Providing this information is entirely your choice; however, without it you will not be able to purchase our products or services. While using our website, your identity will remain anonymous unless you voluntarily provide personal information.
▪ Use of Information
The personal information you provide will be used for internal purposes such as confirming and tracking your orders, and notifying you about promotions, offers, services, and special deals. We may share information with companies that provide specific services (for example, credit card processing, logistics, and data management). We may also disclose your information when required by law.
▪ Editing and Updating Personal Information
If you no longer wish to receive promotional materials, offers, service notices, or special-event communications from us, please email more005@ztnzen.com and include your order number or your name and phone number. If you move, or change your phone number or email address and still wish to receive our communications, please contact us in the same way to update your information.
▪ Security Measures
We take all necessary measures to protect the security of your information, including using secure servers equipped with advanced encryption and authentication technologies. Please note, however, that no transmission of data over the Internet can be guaranteed 100% secure. Although we treat privacy and information security as top priorities, we cannot guarantee that information transmitted through this website will be absolutely secure; you assume the associated risks.
▪ What information do we collect?
We collect information in the following situations: when you register on the website, place an order, or participate in sweepstakes/contests; and when you respond to surveys, emails, or other website interactions. During registration or ordering, we may ask you to provide your name, email address, mailing address, phone number, credit card information, etc. You may also choose to browse the site anonymously. Like most websites, we use cookies to optimize the experience and compile visit statistics — see the “Do we use Cookies?” section below for details.
▪ How do we use your information?
When you complete registration, purchase goods, participate in promotions, respond to surveys or marketing emails, browse the site, or use other special features, we may use the collected information in the following ways:
• Personalized experience — to provide content and product recommendations more relevant to your interests.
• Service improvement — to respond to your customer service needs more effectively.
• Faster transactions — to ensure smooth order and payment processing.
• Event management — to administer sweepstakes, promotions, surveys, and other site activities.
If you have subscribed to our email newsletter, we will send periodic emails. To unsubscribe from promotional emails, please refer to the “How to unsubscribe, delete, or modify the information you provided?” section below. Users who have not subscribed will not receive such emails. When registering or participating in marketing activities (e.g., “members-only” offers), you may choose whether to join our mailing list and receive communications.
▪ How do we protect visitors’ information?
We implement multiple security measures to safeguard your personal information:
• Restricted access — personal information is stored in protected network environments and is accessible only to a small number of specially authorized personnel who are required to keep it strictly confidential.
• Secure transmission — when placing orders or accessing personal information, data is transmitted over secure servers using SSL technology. All sensitive/credit card information is encrypted in our database and is accessible only to the authorized personnel mentioned above.